Terms and Conditions - Oven Cleaning Wimbledon
Welcome to our Oven Cleaning service in Wimbledon. These Terms and Conditions govern your use of our services and outline the rights and obligations between you and our company. By engaging our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Service Description
Our professional oven cleaning service in Wimbledon provides thorough and safe cleaning of your ovens, ensuring they operate efficiently. We utilize industry-approved cleaning agents and techniques to remove grease, grime, and stubborn stains without damaging your appliance.
1.1 Scope of Work
- Cleaning of oven interior and exterior surfaces
- Removal of baked-on food residues
- Polishing of oven knobs and controls
- Inspection of oven components for wear and tear
2. Booking and Scheduling
To schedule a cleaning service, you must provide accurate and complete information during the booking process. We reserve the right to reschedule appointments in the event of unforeseen circumstances.
2.1 Appointment Confirmation
Upon booking, you will receive a confirmation email or message detailing the appointment date and time. Please ensure that you are available during the scheduled slot to avoid cancellation.
3. Payment Terms
Payment for our oven cleaning services is due upon completion of the job. We accept various payment methods, including credit/debit cards, bank transfers, and cash.
3.1 Pricing
Our pricing is competitive and based on the size and condition of your oven. Any additional services required will be communicated and agreed upon before proceeding.
4. Customer Responsibilities
As a customer, you are responsible for ensuring that access to the oven is clear and that any hazardous materials are removed prior to our technician’s arrival.
4.1 Preparation
Please open the oven door and ensure that the appliance is unplugged before the scheduled cleaning time. This is essential for safety and to facilitate an effective cleaning process.
5. Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
5.1 Refunds
Refunds for prepaid services will be processed within 14 business days, provided the cancellation complies with our policy.
6. Liability
While we take utmost care in providing our services, we are not liable for any pre-existing damages to the oven or other appliances. Any damages caused during the cleaning process will be addressed on a case-by-case basis.
6.1 Insurance
Our services are covered by liability insurance to protect both our clients and our technicians. Please notify us immediately if you notice any issues post-service.
7. Health and Safety
We adhere to strict health and safety guidelines to protect our clients and staff. Our technicians are trained to handle cleaning agents safely and to maintain a hygienic work environment.
7.1 COVID-19 Precautions
In light of the ongoing COVID-19 pandemic, we follow all recommended protocols, including wearing masks, sanitizing equipment, and maintaining social distancing during service calls.
8. Privacy Policy
We are committed to protecting your privacy. Any personal information collected during the booking process is used solely for service provision and will not be shared with third parties without your consent.
8.1 Data Protection
Your data is stored securely and handled in accordance with applicable data protection laws. You have the right to request access to your personal information or to request its deletion.
9. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to you via email or through our website. Continued use of our services after such modifications constitutes acceptance of the new terms.
9.1 Notification of Changes
Subscribers to our mailing list will receive notifications of significant changes to our terms. It is your responsibility to stay informed about updates.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Wimbledon.
10.1 Dispute Resolution
In the event of a dispute, we encourage direct communication to resolve issues amicably before seeking legal remedies.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.1 Invalid Provisions
An invalid provision does not affect the validity of other provisions, which remain binding.
12. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and our company regarding the services provided, superseding any prior agreements or understandings.
12.1 No Waiver
Failure to enforce any part of these terms does not constitute a waiver of our right to enforce them in the future.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions, please refer to our customer service section on our website.
